Local Pickup Policy

To ensure a smooth, elevated experience, all local orders follow the guidelines below.

Pickup Location & Time

• Pickup days, times, and locations are pre-scheduled based on availability. Pickup drtails are shared via order confirmation message.
• An email and/or phone number MUST be provided to recieve order confirmation message.
• Pickup locations are fixed and non-negotiable.
• Late arrivals beyond 15 minutes may require rescheduling unless discussed ahead of time.
• Alternate locations may be requested for an additional $20 convenience fee
  • While I do my best to accommodate alternate locations, requests are not guaranteed and depend on availability, distance, and scheduling.
• Please look at payment methods ahead of time to minimize any questions or confusion.
• I do not deliver to the outskirt areas of Jacksonville. No St. Augustine, Orange Park, Chaffee, Yulee, etc.

Payment Methods

Only cashless payments accepted. Accepted payment methods:

• Buy Now, Pay Later options (Affirm, Afterpay, Klarna) 
• Debit / Credit Card
• Apple Pay
• Zelle
• Cash payments and CashApp are not accepted.

Using BNPL Option for Local Orders

• In your browser, go to HerWayHair.co
• Add your favorite items to your cart
• Buy Now, Pay Later options (Affirm, Afterpay, Klarna) are available at checkout
• Disclaimer: Approval is determined solely by the provider. I am not responsible for approval or denial decisions. Payment plans and terms are managed directly through the provider’s platform.
• Be sure to use code LOCAL at checkout to waive shipping fees and confirm your order for in-person pickup.
• Disclaimer: Orders placed without LOCAL code will be processed as shipped orders. Shipping fees cannot be refunded or adjusted once checkout is completed.

Returns, Refunds & Exchanges Policy

• Due to the nature of hair extensions and in-person delivery, I don’t offer refunds or returns. All sales are final.
• Please inspect your order at the time of pickup to make sure everything is correct.
• If an error is made on our end—like the wrong texture or length—we're happy to exchange it for the correct product, as long as the hair is unused and untampered with. 
• Exchanges must be requested immediately at pickup.
• Once everything is confirmed, the sale is final.